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I can't update my email address
I can't update my email address

You'll need to confirm your email address change before it takes effect. Here's how to troubleshoot any issues

Ben G Morgan avatar
Written by Ben G Morgan
Updated over 2 years ago

As a security feature (to ensure someone isn't locked out of their account) you must confirm any email address change.

Process

  1. Follow these steps to change your email address

  2. An email will be sent automatically to the new email address, with a link to confirm the account info change

  3. Click the link (this will open your BowerBird account)

  4. Your email is updated

I'm not getting a confirmation email

If you haven't received your confirmation email, try the following:

  1. Check that the email address is correct (you'd be surprised how easy it is to type the wrong thing!)

  2. Check your junk mail or spam folder

  3. Add @bowerbird.io email addresses to your 'safe sender' list (if someone else manages your email system, ask them to do this for you)

  4. Try resetting again

  5. If your email still hasn't updated, contact support@bowerbird.io and we'll get back to you ASAP

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