FAQ

24 articles in this collection
Written by Ben G Morgan and Nic Granleese

How do I give another staff/team member access to my subscription?

Hint: you'll need to be on the Enterprise Plan or provide your logins to them.
Written by Ben G Morgan
Updated over a week ago

Invite someone new into BowerBird

How to add new users to BowerBird
Written by Nic Granleese
Updated over a week ago

What topics get covered through BowerBird?

What types of architecture projects get published through BowerBird?
Written by Nic Granleese
Updated over a week ago

What is our Live Chat Support and when is it active?

We've introduced Live Chat Support through Intercom.
Written by Ben G Morgan
Updated over a week ago

How do I confirm my account?

Did someone invite you to BowerBird a while ago, and you forgot to confirm your account? We've got you covered.
Written by Ben G Morgan
Updated over a week ago

How do I edit my profile?

Find out how to Edit your profile, including your description, photo and user type.
Written by Ben G Morgan
Updated over a week ago

What is a 'verified journalist'?

Verified journalists are able to download images from your BowerKits and have gone through a manual vetting process.
Written by Ben G Morgan
Updated over a week ago

Who should I send my BowerKits to?

You can send your BowerKits to anywhere you'd like to be published. However, we've created Submission Suggestions to make this easier.
Written by Ben G Morgan
Updated over a week ago

Why should I keep my BowerKits active?

It's important to keep your BowerKits active so you don't miss out on getting published weeks, months, even years down the track.
Written by Ben G Morgan
Updated over a week ago

Should I contact journalists more than once?

Written by Ben G Morgan
Updated over a week ago

I have a spreadsheet of journalist contacts, why would I use BowerBird?

Written by Ben G Morgan
Updated over a week ago

Can I change my password?

Written by Ben G Morgan
Updated over a week ago

How do I know if a journalist downloads my images?

Written by Ben G Morgan
Updated over a week ago

Can I change my account email?

Sometimes you need to update your account email. Here's how.
Written by Ben G Morgan
Updated over a week ago

Deactivate BowerKits

If you're sure you want to deactivate your BowerKit/s you can learn how to do it here.
Written by Ben G Morgan
Updated over a week ago

Can I reset my password?

Written by Ben G Morgan
Updated over a week ago

I’m not receiving email alerts

Have you stopped receiving emails from BowerBird? Find out what's happening. It could be notification settings, or something at your end.
Written by Ben G Morgan
Updated over a week ago

I can’t access my account

Written by Ben G Morgan
Updated over a week ago

How do I reply to messages?

How messages work on BowerBird.
Written by Ben G Morgan
Updated over a week ago

How do I know if a journalist has viewed my BowerKit?

On the Personal Plan, you can see if you submissions have been seen. On the Studio Plan you can see all journalists who've viewed your Kits.
Written by Ben G Morgan
Updated over a week ago

What order should I contact journalists?

How should I contact journalists and what's the best order in which to contact them?
Written by Nic Granleese
Updated over a week ago

Can I change my account name?

Change your account name and description.
Written by Ben G Morgan
Updated over a week ago

How can I add a publication that isn’t on BowerBird yet?

Written by Ben G Morgan
Updated over a week ago

Do I need professional photography?

Should you hire a professional photographer to photograph your work?
Written by Ben G Morgan
Updated over a week ago